Customer Survey 2017-11-20T21:13:19+00:00

CUSTOMER SURVEY

 

Customer Survey

Customer survey is a great tool for collecting guest data, opinions and reviews.

It provides valuable information which can be used for marketing purposes and improving your service.

A Survey is a questionnaire given to your customers to gather opinions.

If you want to know how good you are at doing your business, the best way is to ask your customers.

WiFi Surveys

Your WiFi is the perfect channel to collect customer surveys. Advantages over classic check-out survey include:

  • Guest can choose suitable time to complete it
  • Resolve complaints that may not be told until checkout, when it’s too late
  • All data is consolidated into readable reports without paperwork
  • Follow up easily and ask guests to post reviews to TripAdvisor or Booking.com

Start Hotspot Survey blends into login screen so you can easily implement various types of logins:

– free access with a questionnaire
– username/password login with satisfaction questions
– review for hotel departments with rating stars

Splash page can be customized with logo, background and colors.

An innovative pro-active approach to collect customer surveys
  • Survey system collects guest opinions through your WiFi

  • Real-time survey feedback helps staff resolve complaints

  • Higher response rate than the industry standard

  • Integrate survey into splash page

Our customers

Start Now! We’re here to help.

  • We’ll remotely help you configure everything
  • Free technical support: Email, Phone, Online chat
  • No obligations, zero-risk free trial