Customer Survey
Collect Customer Feedback Through Guest WiFi
What Is a WiFi Customer Survey?
A WiFi Customer Survey is a digital questionnaire connected to the Guest WiFi experience that allows businesses to collect opinions and feedback from customers or visitors.
With WiFi Hotspot, a survey can be included directly on a Splash Page or delivered through configured follow-up communication.
Customer Survey
WiFi Hotspot Customer Survey helps businesses collect feedback from guests and visitors through the WiFi experience.
Instead of relying only on paper forms or waiting until customers leave, surveys can be presented while guests interact with your Guest WiFi or included in follow-up communication after a visit.
Use surveys to measure customer satisfaction, ask questions about specific services and collect comments that can help identify areas for improvement.
Survey responses are collected digitally, making customer feedback easier to review and use across your business.
WiFi Surveys
Make Guest WiFi Part of Your Feedback Process
Your WiFi is the perfect channel to collect customer surveys. Advantages over classic check-out survey include:
- Guest can choose suitable time to complete it
- Resolve complaints that may not be told until checkout, when it’s too late
- All data is consolidated into readable reports without paperwork
- Follow up easily and ask guests to post reviews to TripAdvisor or Booking.com
Guest WiFi provides a convenient opportunity to ask customers for feedback because they are already interacting with your digital experience.
Advantages of WiFi surveys include:
- Let customers provide feedback from their own phone, tablet or laptop
- Collect opinions during or after the customer experience
- Identify negative feedback while there is still an opportunity to respond
- Replace paper questionnaires with digitally collected responses
- Include surveys directly in the Guest WiFi experience
- Use follow-up communication to request feedback after a visit
A Proactive Approach to Customer Feedback
Instead of waiting for customers to contact your business with a complaint or review,
WiFi Hotspot can make surveys part of the customer journey.
Add Surveys to Your Guest WiFi Experience
Customer Surveys can be integrated directly into a branded Splash Page.
Choose the survey you want to use and include it as part of the Guest WiFi experience alongside your selected login method and other Splash Page features.
Depending on the customer journey you create, a survey can be used with free Guest WiFi access, user login or other configured access methods.
The Splash Page can be customized with your logo, background, colors and other branding so the survey remains consistent with the rest of the customer experience.
Surveys can also be included in Email Campaigns when you want to request feedback after the customer has left the location.
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